SERVICEGPT
AI-Driven Customer Support Assistant for OEMs
Revolutionize your customer service leveraging generative AI and your knowledge base, ensuring 24/7 availability, cost savings, optimized efficiency, and ultimate customer satisfaction.
OEM companies are overwhelmed by dozens of daily customer questions.
Lengthy response times, customer complaints, an overwhelmed team, high support costs - does this sound familiar? These are common issues that can adversely affect your company's customer support experience. Service GPT is the tool you've been waiting for to elevate your customer support to the next level.
What is it ServiceGPT?
ServiceGPT is an AI customer support solution that provides personalized and accurate responses to customer inquiries, improving efficiency and reducing costs.
Features Highlights
- Consistent and accurate responses
- Integration with your knowledge base
- 24/7 availability
- Integration with your products' data
Advantages Highlights
- Fast answers to Customer needs.
- Improved customer support experience
- Savings on support costs
- Reduce pressure on Customer Support department
Ready to revolutionize your customer service? Request a demo today and see the power of ServiceGPT in action.
How does it works?
Upload Your Knowledge Base
Manuals, FAQs, Documents from interactions with customers, Reports, Videos, Excel Sheets, can be uploaded on Service GPT to create your Knowledge Base.
Connect with your customer support channels
Service GPT can be integrated with your exhisting customer support channels like:
It can be integrated into your WhatsApp business accounts
Telegram
It can be integrated into your Telegram channels
Mobile Apps
It can be integrated into your Product's application
Website
It can be integrated into your customer support area on website
Voice Channels
It can be integrated into your support phone number
Deliver Useful Answers & Attachments
ServiceGPT is able to interpret the user request and answer with consistent, accurate, complete responses.
When avaliable on the knowledge base it can reinforce the messages with useful attachments that help customers succeed, like:
Images
Any kind of Image can be attached to the message. to show functionalities, buttons, icons or step-by-step procedures.
Videos
Videos can be trascripted and delivered as content but they also can be sent as an attachment to the message.
Links
Active links can be added to the messages in order to simplify the access to the destination page or documents.
Data
Being connected to your Product's IoT data it is possible to deliver KPIs, Alerts, Proactive messages.
Ready to revolutionize your customer service? Request a demo today and see the power of ServiceGPT in action.
Easily automate Customer Service use cases.
From proactive messages to after-sales support, ServiceGPT can be used in a variety of customer service contexts. Here are some examples of how ServiceGPT can be used in your company.
Most Popular Use Cases:
Product support
ServiceGPT can provide customers with support for your products, including answering questions about product features, troubleshooting issues, and providing instructions on how to use your products.
Technical issues
ServiceGPT can help customers with technical issues by providing customers with instructions on how to resolve the issue or escalate the issue to a human agent if necessary.
After Sales support
ServiceGPT answers product or order queries, provides product usage instructions, and schedules meetings or calls.
Fleet or Infrastructure Issues:
ServiceGPT offers solutions for specific model problems and updates on fleet or infrastructure issues.
Proactive Messages
ServiceGPT sends preemptive messages to customers, providing important information triggered by specific events, enhancing customer satisfaction.
"With virtual agents and AI chatbots, it's possible to reduce the costs per request from about €7 for a human agent to less than €1 with virtual agents".
Source: FORTUNE
Chat Analytics.
Conversations are a gold mine of information. Service GPT can help you to analyse the conversations between your customers and your company. Identify topics that are not yet covered by your documentation, analyse the sentiment and the tone of voice of the interactions.
Topics Analysis
Categorization of message subjects, identification of key themes and trends in customer-company communications
Keyword Analysis
Identificattion and evaluation of keyword usage in customer communications
Sentiment Analysis
Analysis of emotional tone of customer-company messages
Status of the request
Tracking and display customer request progress status
Ready to revolutionize your customer service? Request a demo today and see the power of ServiceGPT in action.