THINGS5
& REMOTE DISPLAY APP
IceMatic IoT
Castelmac Srl Case Study
Context
Castelmac Srl produces and distributes professional ice making machines under the commercial brand name of Icematic, an extremely popular machinery in the Horeca sector.
A display with buttons has been for several product generations the sole control interface available.
Embedded screens are a very good solution for standard operativity but presents several limitations when it comes the need to add new advanced functionalties or evolve the product usability.
Get started with the IoT platform that will fall you in love with data.
Solution
A mobile application, designed to replace the conventional display, serving both end-user and customer service needs.
Things5 supported Castelmac Srl in the entire project development process through the analysis of the technical requirements of the various on-board electronics suppliers, the technical design, the user experience design, the graphic interface, the development of the application up to to its publication on the Apple and Google stores.
Things5 was used as cloud infrastructure, to collect machine's data, manage appliances operativity, to simplify testing and logging of activities from operators.
The multilingual app created by Visup allows a simpler and extended management of Icematic machines thanks to a custom designed user experience. At the same time, the app provides a suite of tools designed to simplify the operations of the customer service by enabling machine diagnostics and troubleshooting both on site, via Bluetooth, and remotely, via internet connectivity.
Get started with the IoT platform that will fall you in love with data.
Benefits
For the brand, the main benefit is the reduction of the costs associated with the removal of the physical display. Thanks to the Icematic app, Castelmac will be able to offer new features and innovative services to its customers.
Service centers can now benefit from advanced and ready-to-use tools that allow to make customer service activities extremely efficient (both in the field and remotely) and to reduce the learning curve through easy-to-use wizards, videos and tools.
Using Things5, Castelmac can remotely get new insights about the usage and the diagnostics of the machines.
OEM/Machine Builder
Learn more about machines' usage, standardize and simplify testing, maintenance and support
Advantages:
- Costs reduction
- Reduction of emergency situations
- Prevention of potential problems and failures
- Shortened time for product improvement
- Increase of service quality and efficiency
- Direct communication channel with the customer
- New business opportunities
- New business models
End User
Get advanced features, manage and monitor machine remotely.
Advantages:
- Better perception of customer care
- Remote monitoring
- Frequent firmware updates
- No display obsolescence
- Innovative new features
- Lower learning curve
- Simplicity of machine's usage
Service
Reduce the learning curve about machines, perform remote diagnostics, simplify maintenance operations.
Advantages:
- Spare parts purchasing optimizations
- Fast interventions thanks to automatic alarms
- Reduced staff training times
- Effective remote support
- Remote diagnostics
- Advanced troubleshooting / maintenance tools